September 28, 2016
The company stated that “for the past few years, HP has regularly implemented updates regarding printers or firmware which can prevent compatible cartridges using NEW chips with ink level management to work”. It added that the new update affects the “HP950/951, HP970/971, [and] HP934/935 covering [the] OfficeJet, OfficeJet Pro and OfficeJet Pro X range”.
Armor pointed out that “the majority of aftermarket players’ cartridges stopped printing, displaying various error messages (i.e. ‘cartridge damaged’)”, and that it “wishes to inform you that all Armor Office Printing cartridges for those printers using HP950/951, HP970/971, HP934/935 are working perfectly. Users can continue to confidently print with inkjet solutions from Armor while making a significant saving compared to original solutions”.
The company concluded: “Armor Office Printing has always invested in the creation and industrialisation of its products. Its cutting-edge R&D’s objective remains the same: develop reliable and affordable solutions, without compromising on functionality and quality.”
The Recycler first reported on the firmware update two weeks ago, and reported further complaints from the industry and consumers, with the OEM’s EU helpdesk claiming that it was “working on a solution” last week. The OEM told The Recycler at the start of last week that the printers affected “will continue to work with refilled or remanufactured cartridges with an Original HP security chip”.
Other aftermarket companies have responded to the update by noting their products still work after the update, including Static Control, 3T Supplies’ Peach division, LD Products, Pelikan and Cartridge People.
Categories : World Focus