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Aftermarket suppliers remain in the loop

Aftermarket suppliers remain in the loop

September 21, 2011

InfoTrends have released figures of an ongoing analysis of the dealer channel, addressing plans and initiatives for hardware, software and supplies, including aftermarket products, as part of a process to identify trends.

Dealers who purchased third-party supplies were asked how they typically procured products, with half specifying specialist wholesalers, and 24 percent dealing with wholesalers. Only two percent responded as importing their aftermarket supplies, with InfoTrends speculating such due to “concerns and quality and compatibility”.

Respondents were also requested to provide opinions on the quality of third-party colour toner for single-function and MFPs. For both types, it was oft-reported that the quality was generally good enough to recommend, although not in every case.

Single-function printers received more positive commentary, with less than 26 percent of dealers believing that the quality of third-party colour toner was never good enough to recommend for single-function machines, compared to 36 percent for MFPs.

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