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Aftermarket quality “falls short”, claims Printerbase

September 21, 2011

Printer and OEM supplies company Printerbase has attacked aftermarket ink and toner cartridges in its July/August 2011 buyer’s guide.

The new catalogue includes a section aiming to provide advice on consumables and saving costs, and warns buyers to stay clear of third-party resellers “peddling” refilled cartridges.

The guide adds that the “quality of the output produced by third party inks often falls short of the manufacturers”, claiming that excessive use can clog up print engines and that end users will “usually” be voiding their warranty by using them.

Keith Moss, Chairman of the United Kingdom Cartridge Remanufacturer’s Association (UKCRA) said he had never come across a case of a third party consumable voiding a warranty, and he would be surprised to ever find that.

“They obviously don’t know what they’re talking about,” he said. “It’s very muddled and inaccurate and it seems to have some from someone who really doesn’t know this industry.”

Moss added: “If not for the fact it’s in an official guide and some people might take it as gospel, I’d treat it with the contempt it deserves. It’s quite surprising to see a professional printer company publish something this inaccurate, and it calls the information in the rest of the guide into question.”

Categories : World Focus

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