September 22, 2016
The company told The Recycler that it is shipping alternative 950, 951, 970 and 971 cartridges to customers, and has been since Monday, having found a solution. Peach added that it is also taking back older cartridges of the same models from customers affected by HP Inc’s update, and refreshing them or sending back functioning cartridges using the working chips.
The Recycler first reported on the firmware update last week, and reported further complaints from the industry and consumers, with the OEM’s EU helpdesk claiming that it was “working on a solution” last week. The OEM told The Recycler at the start of this week: “HP is constantly improving security for its products and customers. Beginning in late 2015, HP implemented updates to the security chip in HP OfficeJet, OfficeJet Pro and OfficeJet Pro X printers that maintains secure communications between the cartridge and the printer.
“The purpose of this update is to protect HP’s innovations and intellectual property. These printers will continue to work with refilled or remanufactured cartridges with an Original HP security chip. Other cartridges may not function. In many cases this functionality was installed in the HP printer and in some cases it has been implemented as part of an update to the printer’s firmware.”
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