|Day 2 - Friday 20th May 2022|
|08:30 – 08:40||Welcome and opening remarks
08:30 – 10:00
|"CRM - best practices in 2022" workshop
Matyas has done several consulting projects on CRM implementation for different companies and industries and it's one of the keys of our success at GM. Also, I believe advanced CRM / inbound lead generation will drive the next wave of change in how we do business B2B. I have valuable insight to share which others can implement in their business.
Speaker: Zoltan Matyas, Director, Intn’l Business Development at GM Technology
|10:00 – 10:40||Document Trends in the New Normal
Hybrid working is the new norm for many knowledge workers. That brings challenges for technology providers and requires they diversify their offering to keep up with market needs whilst battling ongoing supply chain and logistics issues. The end user is in the process of reevaluating real-estate, office space purpose and workers expectations. Let’s look at some of the OEM activity to address the new normal.
Speaker: Deborah Hawkins, Director of Office Group at Keypoint Intelligence
|10:40 – 11:10||Morning coffee
|11:10 – 11:50||In the year 2022
What a roller coaster ride the last two years have been for the imaging market. There are definitely winners and losers as the market changed. We look at the trends and issues in the market today. Supply chain delays, the renaissance for reuse, consumables market trends – or winners and losers. The emergence of “near sourcing” opportunities and what the near-term future might look like.
Speaker: David Connett, Partner at Connett & Unland GbR
|11:50 – 12:30||Are you going to Band-Aid your business into the 2030’s or take the cure?
If you do things the same way you’ve always done them, you’ll get the same outcomes you’ve always gotten. In order to change your outcomes, you’ve got to do things differently. Let's explore how we can positively change our outcomes.
Speaker: Jan de Kesel, Managing Director at ISN-Partners
|12:30 – 13:20||Reman – A Brand for Europe?
40 years of reuse (recycling and remanufacturing) expertise and 40 years of bumping heads with the OEM community. As a “brand” the reuse community sells more consumables that most OEMs. Is it time to formalise “our brand” and promote reuse to build a better market share? The ETIRA label programme could be the first steps in building “our brand”.
David Connett will talk you through the concept and Vincent van Dijk will talk you through how the label programme works
|13:20 – 13:30||Conference roundup and Chairman’s closing remarks