Epson firmware update causing printer problems

December 7, 2016

The OEM’s wireless internet printers keep crashing after a firmware update, and Google Cloud Print may also be a

Over the last 24 hours users have had problems with Epson’s WorkForce WF-3520 printers, as they have been constantly shutting down and restarting, reported The Register. The problem is allegedly related to a recent firmware update, as users noted the problems started after Epson sent an upgrade to the printers.

A temporary fix has been discovered that will enable users to activate the printer, as many have said “disabling the Google Print feature” will stop the reboot cycle, and The Register has given instructions on how to do this. After disabling Google Cloud Print, the router can be switched back on and the printer should work normally.

Epson has been made aware of the situation, and a spokesperson said: “We believe this is related to Google Cloud printing, however the Epson support team is assessing further. In the meantime, we are currently taking customers impacted through a temporary work around to address the issue and we are working on a permanent fix.”



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Epson absorbs subsidiary

December 1, 2016

The OEM has taken on Epson Imaging Devices Corporation (EID), and will “waive some debts owed”.epson-logo-200x48

Epson stated that the merger is “an absorption-type merger of a wholly-owned subsidiary”, explaining EID “became a 100 percent subsidiary company of Epson in December 2006” having been established “as a joint venture involving the company’s small- and medium-sized LCD business in October 2004”. It rolled out operations “based on original technology”, but was “seriously affected as the business environment dramatically worsened in an increasingly competitive environment”.

As part of Epson’s “efforts to refocus its business portfolio”, EID thus “undertook a realignment” of the display business and then “effectively terminated” the business “by transferring operations to another company in 2011”. This led to Epson deciding to absorb EID “as it seeks to consolidate and drive efficiencies” across its operations, with the merger set to take place on 1 February 2017, and with EID “dissolved as the absorbed company”.

Epson will also “waive the debts owed by EID” because it has “liabilities exceeding its assets”, thereby “eliminating the state of insolvency before the merger takes place. The debts at this point are ¥25.2 billion ($220.5 million/€207.8 million), and after the merger “there will be no changes to Epson’s trading name, head office address, names and titles of representative directors, business lines or paid-in capital or end of fiscal year as a result”.

The OEM concluded that “the reduction of taxation expenses expected to accompany this absorption has already been reflected” in its predictions for the financial year in its recent quarterly results, adding that “the liabilities write-off […] will have no impact on consolidated financial results because it involves a liabilities write-off for a wholly-owned subsidiary”, and “there will be no impact on nonconsolidated financial results because the allowance for doubtful receivables has been recorded in previous years”.

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Epson to appear on US TV show

November 29, 2016

The Profit is a programme that brings news and business tips for SMBs as well as technology.


In a press release, the OEM announced that “it has partnered for a second consecutive season with CNBC” and the series The Profit, which aims to “help SMBs succeed” at home or in the office. During the series, SMBs receive tips on business and technology through customised clips that feature Epson EcoTank printers, including the WorkForce ET-16500 wide-format and WorkForce ET-4550 and Expression ET-2550 MFPs.

Agustin Chacon, Vice President of International Marketing at Epson, said: “Business operations are unique but we understand the critical need to operate efficiently without sacrificing creativity. We are pleased to be partnering with CNBC and The Profit for the second year in a row to continue bringing innovative technology to the business community. By utilising cartridge-free printers like the EcoTank series, businesses can focus on achieving long-term goals without worrying about back-end operations.”

The clips on the show are customised and follow small business owners managing their days working at home or from an office, and show how Epson’s EcoTank printer can deliver worry-free solutions.

 Christina Glorioso, Senior Vice President of Integrated Marketing for NBCUniversal News Group, commented: “In our second year working together, we are very excited to showcase the Epson EcoTank printer within an episode of our fan-favourite The Profit and super serve our small business audience even further with original digital content.  This new product line from Epson is a perfect solution for all our busy, hardworking fans, and a natural fit for our CNBC Primetime programming.”


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Epson India’s business grows 20 percent

November 28, 2016

SMBs and banks have helped the OEM grow in the Indian market.india

The OEM sells printers and projectors in India, and has said that this growth is “likely to maintain this pace on the back of increased focus on the home and education segment”, reported Economic Times. Its large format printer sales have also grown by 22 percent  compared to last year’s figures.

Samba Moorthy, Vice President of Sales and Marketing at Epson India, said that “over the last five years we have been growing at about 20 percent and we expect this to continue. We will continue to focus on the home and education segments, as well as our efforts towards creating a consolidated printer market”. Epson has been encouraging SMBs to change over from laser printers to inkjet to save them money, and also make them more “eco-friendly”.

Moorthy commented that “most SMEs offices with 20 to 25 people are making the switch. Apart from that, banks are also moving towards inkjet printers”. In terms of global revenue, India plays a small part in Epson’s growth, around two percent, but the “sustained growth numbers were an indication of how important India is to Epson”.

The Indian printer market is recorded as just over three million units in shipment size, and IDC data shows that Epson’s market share “increased from 31 percent to 37 percent in the past year”, but that inkjet printer sales “declined by four percent” ,although laser printers “increased by about the same volume”.


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Epson Europe hires two senior executives

November 28, 2016

The new executives will help to drive sales towards the €2 billion ($2 billion) mark by

Dealer Support reported that as part of Epson’s drive for “growth and multi-million euro investment programme in Europe”, the company has appointed Ernest Quingles, formerly Managing Director for Epson France, Spain and Portugal, to the new role as director responsible for business sales across Europe, the Middle East and Russia (EMEAR).

The other Senior Executive appointment went to Darren Phelps, who will be responsible for Epson’s business imaging and print division in Europe. The OEM has invested €50 million ($53 million) in Europe, which they have focussed on “infrastructure, IT, marketing and workforce expansion”, and are aiming to deliver €2 billion ($2.1 billion) sales in 2020, which will have the effect of increasing the workforce in Europe by 10 percent.

Rob Clark, Senior Vice President of Epson Europe, said: “I am pleased to announce that Ernest Quingles will now lead the sales effort within Europe. Ernest is a strong sales leader who has been a successful member of Epson Europe’s senior management team for over two years where he has helped deliver impressive sales growth in France, Spain and Portugal.

“Darren Phelps has extensive experience developing new channels to market and has proved highly effective in his previous role as Epson’s European head of reseller sales. Darren is tasked with managing Epson’s Business Imaging and Print operations where he will work closely with Ernest to develop our go-to-market strategy and implement new channel programmes tailored to meet our customers’ needs across Europe.”

Clark also commented: “Business inkjet printing is the big growth opportunity for Epson in Europe. Companies making the switch from laser to inkjet printers realise they can achieve significant competitive advantages including energy savings of up to 96 percent, CO2 emission reductions of 92 percent and waste reductions of 95 percent.”

Businesses are making the change from laser to inkjet printing, and Epson wants to meet the demand which is said to be “massive”, with the company investing €400 million ($425 million) in new production facilities and intending to invest a further €185 million ($196 million) in its PrecisionCore inkjet technology in the next three years.

IDC reported that “business inkjet printing represents a €38 billion ($40 billion) market opportunity in Europe, and the overall business inkjet market will grow at a rate of 10.2 percent (CAGR) up to and including 2020”.



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Epson raids counterfeiters in Mumbai

November 28, 2016

The OEM continued its fight against counterfeiters in a series of raids in Mumbai and Chennai, and sent a message of zero tolerance epson-logo-200x48“towards the sale of fake cartridges”.

Data Quest reported that counterfeiters were found to be “filling, bottling, packaging and distributing counterfeit Epson ink”, and that police are working in different parts of the country, increasing their cooperation with Epson, to arrest and put a stop to those in the business of making fake products. Epson’s vigilance team gave information to Mumbai police recently, who were then able to successfully raid the “premises of a dealer” in Kalbadevi.

Ashok Prajapati was involved in the “packaging of counterfeit Epson ink bottles for various printer models and was supplying those counterfeit packed Epson ink bottles to various retailers in Mumbai and in other cities”. Police found “10,342 pieces of bar code stickers” as well as “1,773 counterfeit ink bottles, 4,110 empty bottles with [the] Epson trademark, 30,200 ink bottle wrappers and stickers […] and 215 litres of inks” all of which were seized in one of the biggest raids by the OEM.

In Chennai police carried out similar raids this November in the T. Nagar and Saidapet aream and were successful in seizing more Epson counterfeit products from dealers who were manufacturing and supplying fake ink bottles. 500 of these were seized as well as 2,729 Epson labels “along with other printing materials and machines used by this business for making counterfeit Epson ink bottles”. Police issued a seizure memo, and a first information report (FIR) was registered against the business owners.

The OEM plans to continue to work with the police in future raids to protect its interests, as well as those of the company’s authorised dealers. A spokesperson for Epson said that “we view the infringement of our patents very seriously and counterfeiting would be the most important of these. We will continue to fight against those that inappropriately use Epson’s patented technology.

“We would like to extend special accolades for Mumbai and Chennai police force in successfully conducting these counterfeit raids and limiting the damages to a bare minimum. Maintaining high standards of corporate ethics while encouraging everyone to respect the rights is the paramount objective at Epson”.


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Epson’s new printhead factory opens

November 17, 2016

The OEM held a celebration ceremony after the completion of the new factory. epson-factory

The new factory in Japan cost approximately ¥3.4 billion ($31.1 million/€29 million), and the build commenced last October, completed this month and comprising of a building with an area of 4,679sqm and a total floor area of 10,593sqm, expanding over three floors and to employ 30 or more employees. The printheads produced at the new “Akita Epson factory” will be the “core devices to be used in Epson’s high-capacity ink tank printers and business inkjet printers”, and use the original Micro Piezo inkjet technology.

Takashi Mitsui, President of Akita Epson, said: “Akita Epson is an important domestic production site with advanced technological capability and a close working relationship with Epson’s corporate R&D function. We make a significant contribution to the manufacturing capability of the entire Epson Group, sharing with Epson’s overseas manufacturing plants the technical expertise we have gained from manufacturing core devices.

“By using Epson’s original production equipment and automating and rationalising production lines, the new plant will further raise our production capability.”



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Inkjet printers discussed

November 16, 2016

An article discusses Epson inkjet printers for business. 

epson printer imaging

Bit Business IT reported that the “type of inkjet technology that provides the best value depends largely on the number of pages you print”, and that Bruce Bealby, General Manager of Consumer Sales for Epson, advised small businesses only printing five sheets a day would be better to buy models that use ink cartridges.

For bigger volumes of printing, Bealby recommended Epson EcoTank models like the ET-4550, which have large refillable tanks, and that the bottles of ink are cost effective, as a $25 (€23) bottle of black ink will print about 6,000 pages, which makes the system more economical. Some of the EcoTank models come with ink, and can print up to 11,000 pages in black and 8,500 in colour, and using Epson’s PrecisionCore technology will give “laser quality” to the print at a lower cost than toner.

The WorkForce Pro with replaceable ink pack system (RIP) can print up to 75,000 pages using just one set of ink bags, and has paper capacities of 1,800 sheets. Craig Heckenberg, General Manager of Business Sales and Marketing for Epson, said that “this means they provide an attractive combination of minimal intervention and low-cost colour printing. Furthermore, they can print a wide variety of media up to 250gsm, including labels, envelopes and banners”.

Macartney Real Estate Principle Simon de Crespigny said: “The WF-R5690 uses up to 80 percent less power than competitive colour lasers thanks to its no-heat technology. No ozone gas is emitted, and an improved quiet print mode and no fan noise during or after printing make it ideal for the working environment. There are also fewer parts to replace than a laser.

“We can also get more done with print speeds of up to 34 pages a minute in black and white and 30 pages per minute in colour. Its high paper capacity of up to 580 sheets means less time is spent refilling and its automatic double-sided printing, scanning, copying and faxing makes any job easy and efficient.”

Bealby concluded by saying that “it’s important to do your homework so you can be sure that the printer you select matches your requirements in terms of volume, speed, media and connectivity features”.



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Epson Philippines releases five new printers

November 14, 2016

The OEM launched its new models at an event in the Philippines. Epson logo

Manila Bulletin reported that during the Epson event called ‘We change the game’, the company revealed the new printers in the L-Series Ink Tank System series, namely the L1455, L605, L380, L385 and L485. All the printers in the series have the PrecisionCore technology and deliver at higher speed and quality using a “high density print chip that generates up to 40 million precise dots per second”, and the printers have the “high volume printing ink tanks” which lower the “total cost of ownership”.

Ed Bonoan, Senior General Manager and Head of Marketing for Epson Philippines, said: “This event is a platform to showcase the advanced capabilities of Epson printers by introducing the latest models of the ground breaking L-Series printers. Epson’s pioneering efforts succeeded beyond expectations such that we set a new standard for printers.”

Toshimitsu Tanaka, Managing Director and President of Epson Philippines and Managing Director of South East Asia at Epson Singapore, stated: “Together with our commitment to offer the best, we are happy to share that many of Epson’s products sold in the Philippines are made in our very own manufacturing site, Epson Precision (Philippines), Inc. or EPPI.”




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Epson New Zealand launches new EcoTank

November 9, 2016

The OEM has released its latest EcoTank printer in the New Zealand market.

Epson logo

BizEDGE reported that the new printer has two years worth of ink included and that the L310 has high capacity tanks and no cartridges are required as the ink can be topped up with Epson’s cost effective ink bottles. Simon Rogers, General Manager, Epson New Zealand said that the L310, “with its unique integrated ink system, is ideal for busy homes looking to cut their printing costs.

“As a result, on average, you can print up to 4,000 pages in black and 6,500 pages in colour before needing to buy ink again”. The L310 is priced at NZ $229 (US$218/€196), and also has a two year guarantee when registered.


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