March 6, 2014
The site has been designed to “make ordering easier and more convenient”.
The largest manufacturer of aftermarket imaging systems and components announced that it has “expanded availability” of its e-commerce site to its European customers, with the site designed to make ordering “easier and more convenient” for customers looking to purchase products from Static Control.
The site hosts the company’s full range of over 14,000 products, including chips, toner, drums, blades, PCRs, developer rollers and other ranges, and features “easier-to-use” search capabilities that, Static notes, “allow customers to find the products they need faster and place their orders online, making it more efficient”.
The site also has a new ordering solution, which offers a tool for customers that allows them to “upload a purchase order” created on Microsoft Excel as a spreadsheet, with additional features including tracking open orders and reference to order histories. The site can be accessed through www.scc-inc.com, and Static adds that customers can also access remanufacturing instructions and other “helpful documentation”.
Ken Lalley, European Sales Director for Static Control, stated: “Customers can now order at a time most suitable for them, 24 hours a day, 7 days a week and using an easy-to-use tool, giving them a better buying experience.”
Categories : Rank 2
March 4, 2014
Microscope reported on the MPS market’s growing popularity, referring to CompTIA research suggesting that 75 percent of offices print every day but “expect to maintain or increase their level of printing” despite not knowing how much they’re spending on document management, with some executives “believ[ing] printing was free or extremely low cost”.
The site quotes CompTIA’s Vaughan Shayler, Director of Channel Strategies, who states that “in reality […] the cost of printing per employee is more than [executives] know”, with the conclusion that MPS is becoming a means for vendor and channel partner customers “to manage print costs”. OKI Systems UK’s Marketing Director Graham Lowes stated that vendors and distributors are “starting to shout louder about MPS because the opportunities for the channel are huge”.
He added that “many firms are still wasting money through inefficient processes and diverse and ageing printers. This is often because they do not realise what can be done to cut costs and update workflow using the new generation of small-footprint, more energy-efficient devices”. MPS allows for regular, defined spends and “provides resellers with regular income and the chance to build strong long-term customer relationships with up-sell and cross-sell potential”, Lowe noted.
The article notes that MPS gives resellers a chance to “deepen their engagement” with customers as well as becoming an “integral part” of their products and services, with Canon’s Matthew Searle, Director of Partner Channel, noting that the OEM works “with our partners to help them transform their businesses and become service providers capable of optimising their customer’s business and document processes”.
Microscope also spoke to Xerox Europe’s Paul Gaiser, General Manager for Partner Print Services Sales Operations, who warned that it’s best for customers to be aware that “others may be new to the game, and may prefer to focus on the customer relationship and commercial opportunities”. This leaves the print vendor “to deliver everything from MPS sales cycles expertise to the full execution of MPS contracts”, which can cause issues with provision.
Brother UK’s Head of MPS, Lee Mockett, contended however that he believes MPS is “part of the natural shift towards services” in IT, with “major changes in working practices […] affecting the products we supply and who we supply them to”, with a service-led approach helping to develop a “more value-led relationship with customers” from the vendors’ perspective.
Categories : Rank 2
March 3, 2014
The market analysts stated that the very small decline and largely “static” market information were as a result of a weak first half of the year and stronger shipment sales in the second half of 2013.
IDC added that the inkjet market grew by 0.9 percent, with the “strong focus” on inkjet from both and HP and Canon “has kept the market strong even in such [a] weak economy”. Laser printers meanwhile saw a 2.1 percent growth in unit shipments, though the “marginal” growth was the best of all the market sections, whilst laser copiers saw a 0.6 percent decline and MFP sales saw a growth of 47 percent in 2013 in addition.
In terms of OEM share, HP remains first with a 48.9 percent share of total shipments, whilst Canon places second with a 19.1 percent share, followed by Epson and Ricoh, with the latter “able to bag a few key government special projects which fuelled its growth”, according to IDC. In inkjet, HP saw a decline of 0.2 percent, though its Ink Advantage programme helped it gain “higher profitability”, whilst Canon saw 20 percent growth in inkjet, with HP holding 58.9 percent of the market to Canon’s 23.5 percent. Epson placed third with 15.4 percent market share in inkjet.
In the laser printer market, HP dominated with 52.3 percent market share to Canon’s 18.3 percent and Samsung’s 12.4 percent, whilst in shipment terms, Canon dominates the copier market with 26.1 percent market share, followed by Ricoh and Konica Minolta with 20.7 percent and 17.4 percent market share respectively. IDC noted that laser was “comparatively weak for Canon” despite its dominance in copiers and its second place in printers.
Mohit Raizada, Senior Market Analyst at IDC India, stated: “Both consumer and commercial markets were weak in the first half of 2013, but with the help of aggressive consumer and commercial marketing and [a] couple of bulk government orders, overall shipments improved in the second half of the year.
“Due to price inflation (because of currency fluctuation) and weak consumer sentiments, demand in the inkjet market was low in the first half of 2013, but price correction, consumer and channel promotions and [an] aggressive push from vendors resulted in higher shipments in [the] second half of 2013, and as a result the overall inkjet market could manage a marginal growth of less than one percent. Although the laser market didn’t perform as expected, the share of MFPs went up to 47 percent, and this is further expected to go up in the coming years.”
Venu Reddy, Research Director at IDC, added: “As the vendors start targeting new market segments they are starting to bring unique products like high-end mono inkjet printers and printers with integrated storage (to facilitate business process enablement). These unique products, along with customers’ willingness to engage in MPS engagement with the vendors, will drive the printer market’s maturity in the coming years.”
Categories : Rank 2
February 28, 2014
US remanufacturer announces opening of distribution centre in Pennsylvania on 1 March.
Kansas-based cartridge remanufacturer TonerCycle/InkCycle has announced the opening of a new distribution centre located in Greensburg, Pennsylvania, with the centre officially open from 1 March 2014.
The company said that the new facility will allow it to increase order processing efficiency and will become a “vital link” for resellers needing to ship quickly to the East Coast.
Commenting on the new centre, Brad Roderick, Executive Vice President of TonerCycle/InkCycle, said: “This is one of the many investments we are making to provide even better customer support. We are always looking to enhance our service, and this distribution centre will provide delivery support for those that serve the east coast.”
Categories : Rank 2
February 24, 2014
The analyst reported that “most regional markets” reported year-on-year growth for the quarter, with a cumulative quarterly growth of 4.1 percent. Shipments increased to 82,000 units in the fourth quarter, an increase of 4,000 on the previous quarterly period, and both “mature and emerging” markets saw growth, with mature markets seeing 3.6 percent growth and emerging markets 4.8 percent growth.
However, despite the strong performance of the global market in the second half of 2013, the whole year showed a decline of 1.7 percent in shipments in terms of wide-format machines. Technical printers saw a third consecutive quarter of growth, with an increase of 6.9 percent and 49,500 units shipped in the quarter and a 4.6 percent increase to 110,800 units for the year. This made it the largest application segment with a 60 percent share, up from 59 percent in 2012.
Graphics application shipments meanwhile were flat compared to 2012, with 32,500 units shipped, giving it a 40 percent share of the total market, down one percent from a year ago. Emerging markets saw a 4.8 percent growth whilst mature markets saw a 3.2 percent decline.
In terms of the OEMs and their market shares, HP grew by 3.9 percent to over 32,801 units shipped – a 40 percent market share “essentially unchanged” from 2012, meaning it remains the market leader in the technical sector with “more than double the share” of Canon in second place. HP also remained in second place in the graphical sector behind Epson.
Canon climbed to second place in the total global market with 22.3 percent of the market, a growth of 8.5 percent over 2012 and 18,247 units shipped, as well as seeing growth in technical and graphics, whilst its yearly growth was 7.5 percent. Epson placed third with 20.2 percent of the market, one percent down from 2012, with a 1.1 percent decline in shipments to 16,577 units, and it was third in the technical market but remains leader of graphics, with a yearly total decline of 4.5 percent in the global market.
In fourth place was Roland, with a quarterly growth of 17.2 percent, giving it a 3.7 percent market share with 3,009 units shipped. The OEM’s strength is said to be the graphics market, in which it holds fourth place, and it posted a year-on-year increase of 13.6 percent. Finally, Ricoh came fifth with a 2.6 percent share of the market, significant quarterly growth of 41.8 percent and 2,126 units shipped, with technical its only market, and its yearly growth reached 24.2 percent.
Phuong Hang, Programme Director for IDC’s Worldwide Large Format Printer Tracker, stated: “There are multiple growth opportunities in this market. For instance, improved speeds and image quality can boost aqueous sales into the technical space. Latex ink-based products will be a growth driver as well. Vendors are touting lower power consumption of this technology, and the ability to print white ink accesses applications that use transparent media.”
Categories : Rank 2
February 21, 2014
HP’s first quarter of 2014 results saw a net revenue of $28.2 billion (€20.5 billion), which is a one percent decline from the previous year, though “flat on a constant currency basis” according to the OEM. Its quarterly cash flow from operations of $3 billion (€2.1 billion) in turn was an increase of 17 percent on the previous year’s results.
HP also noted that it had returned $843 million (€614.9 million) to shareholders “in the form of dividends and share repurchases” in the first quarter, and its operating net cash position improved by $1.6 billion (€1.16 billion), which it states was the “eighth consecutive quarterly improvement of over $1 billion” that it’s seen in operating net cash.
In terms of specific areas of the company’s business, the printing department was down by two percent, with total hardware units up five percent. Commercial hardware was up six percent in units, whilst consumer hardware was up by four percent, though supplies revenue fell by three percent.
Meg Whitman, CEO of HP, stated: “HP is in a stronger position today than we’ve been in quite some time. The progress we’re making is reflected in growth across several parts of our portfolio, the growing strength of our balance sheet, and the strong support we’re receiving from customers and channel partners.
“Innovation is igniting our comeback, and at a time when many of our competitors are confronting new challenges, two years of turnaround work is setting us up for an exciting future.”
Categories : Rank 2
February 19, 2014
William Swanson was interviewed on FOX Business about the New Jersey cartridge legislation, and spoke about how consumers should use remanufactured cartridges.
The interview (which you can view below) saw Swanson interviewed by FOX Business presenters about the alternatives available to OEM cartridges and the New Jersey bill, which was signed into law by senators in early January before being vetoed by Governor Chris Christie this month. The legislation would force companies manufacturing cartridges to advertise their page yield on the packaging under the threat of fines.
Swanson noted that inkjet ink is expensive because “manufacturers want it to be”, mentioning the example of razors and razor blades as an example to the presenters. He added that many OEMs are “practically giving away their printers”, and when asked why there wasn’t anybody trying to fight that with cheap cartridges, he noted that Kodak tried to do “fair price ink and printers, but people are looking at the immediate nature of the right printer and don’t think about the lifetime value”.
When asked about the New Jersey legislation, Swanson stated that if passed it would “shed a light” on the pricing issues in the industry, which is something he said Cartridge World was doing – that it is “trying to help people understand the cost of ink”, and that they can “save money over the lifetime of the printer” by using remanufactured consumables.
He added, in response to a question as to whether price might come down with legislation, that there would be “more visibility” but that it is “up to manufacturers to save money […] Cartridge World recognises that there are high prices”. The presenters also asked Swanson about the franchise’s remanufactured products, and brought up PC World’s dismissal of the quality, to which he responded that consumers should “come to our stores” to see how the quality compares.
One of the anchors expressed her surprise that, given Cartridge World is “undercutting the market by 30 percent” on price, she couldn’t understand “why you aren’t winning”, to which Swanson responded that “people don’t know about us!” On conclusively being asked about tips on how to use less ink, Swanson stated that there are tools available to save printing, including on Cartridge World’s website, with links to the tools available in stores.
The franchise added of Swanson’s appearance on the channel that he “went on air to support providing clear packaging information to enable consumers to make smarter printer and cartridge-buying decisions”, including shopping at the franchise and using remanufactured consumables.
Categories : Rank 2
February 18, 2014
IDC reported on the Hungarian market’s latest results, with the double-digit growth in shipments coming in both volume and value in 2013’s final quarter. The analyst noted that laser printers, specifically for businesses, “def[ied] the odds” in the Hungarian market, as other areas saw declines.
Stating that the “overall business climate improved” in Hungary, IDC added that “companies returned to the market for peripherals”, with demand for laser printers, specifically MFPs, “shooting up” even in spite of “continued price consciousness and desire for maximum value”, with businesses said to be preferring “mid-range printing devices”.
However, the laser printer sector was the only area in which the hardcopy peripherals market in Hungary saw good results for the final quarter of 2013. Shipments for the entire sector fell 8.3 percent to less than 68,400 units, with a worth of $21 million (€15.3 million). Inkjet alone saw a dramatic fall of almost 20 percent in volume terms, with the market “cater[ing] primarily to home users”. In terms of OEM market share, HP still dominates the Hungarian market with a 57 percent share of volume, while Canon and Samsung took second and third place with 19.5 and 8.5 percent share respectively.
Laszlo Toth, Research Analyst for Imaging, Printing and Document Solutions Research at IDC Hungary, commented: “The inkjet segment was negatively affected by vendors shifting their focus away from unprofitable entry-level devices to higher value peripherals. Furthermore, home users favoured the purchase of more attractive IT devices such as smartphones and media tablets during the final quarter of the year.”
Categories : Rank 2
February 14, 2014
The analysts stated that laser MFP sales had grown eight percent in 2013, despite an “overall printer market decline” of four percent. It added that “all other imaging categories” saw a decline in sales in Western Europe in 2013, with inkjet MFP sales falling three percent and single-function lasers and inkjet falling nine and 12 percent respectively.
Context noted that “in many of the markets, printer hardware distribution sales in all categories combined were in single-digit decline”, though “there were a few exceptions”, including France, Belgium and Ireland, which saw five percent, eight percent and one percent growth in sales. The French market saw this growth in all categories except single-function inkjet.
In terms of other nations, Germany saw a fall of five percent in yearly unit growth compared to 2012, whilst the UK saw a fall of eight percent and Italy three percent. Spain and Switzerland saw no change in sales, whilst Austria saw a large decline of 10 percent. In terms of OEM sales, HP and Samsung saw six and five percent declines in hardware sales in 2013, whilst Canon and Brother enjoyed 28 and 15 percent growth respectively in positive results.
Of the other OEMs, Kyocera and Xerox saw sales “stay stable”, whilst OKI, Ricoh and Dell recorded “double-digit positive growth”, according to Context. These results follow the statistics from IDC earlier this week, which posited a quarterly growth in shipments for Western Europe in 4Q13.
Zivile Brazdziunaite, Imaging Market Analyst at Context, commented: “The growth in France was driven mainly by the laser MFP category, where Samsung recorded a 13 percent increase in sales driven by colour printers in this segment. Demand for Samsung’s A3 and A4 MFPs that feature the web?based XOA (extensible Open Architecture) Embedded open platform, which allows for increased productivity and savings in operational costs, further strengthened the company’s position in the business market.”
Categories : Rank 2
February 12, 2014
Virtual Strategy reported on the new site developed by Chicago-based developer Devbridge Group for Cartridge World USA, with the new “responsive, cloud-deployed” e-commerce site targeting “mobile commerce” users.
The new site’s features include aspects said to “make it easier for their users and franchisees to access information as well as manage it”, with the developers utilising Better CMS, an open-source content management system it created, to allow each Cartridge World franchisee to “manage their own microsite and update business information”.
A product finder function has also been added that allows users to locate products by keyword, model number or brand, with savings displayed through a “savings calculator component”, and purchases can be made via both smartphones and tablets, as the site is “mobile-optimised”. The individual franchise pages allow users to locate the closest store based on their location as well.
In creating the new site, Devbridge Group engineers had to aggregate three existing websites together – Cartridge World’s corporate information, e-commerce and mobile pages – and an extra feature adds the ability for the site to “talk to third-party fulfilment centres” to automate shopping processes. So far, the new site is said to have seen a 300 percent increase in daily orders.
Aurimas Adomavicius, President of Devbridge Group, stated: “CartridgeWorld.com is an exciting project [..] the team took a progressive approach to rebuilding their e-commerce experience. They understood and embraced our recommendation to build a responsive, mobile-optimised website that offers a one-of-a-kind user experience to their customers.”
Categories : Rank 2