OmniGraph receives ISO certifications

September 22, 2014

OMNIGRAPH_LOGOThe remanufacturer has been awarded ISO 9001 and 14001.

The company, based in Athens, Greece, began operating in 2003 “with the sole purpose to recycle and remanufacture cartridges” for both laser and inkjet printers, as well as sell “material for refilling purposes”. OmniGraph added that since 2003 it has “grown to a group of companies, specialised in the field of imaging supplies and static control supplies”, and supports customers “all over the region”.

The two certifications awarded to OmniGraph are the quality management-focused 9001 and the environmental management-focused 14001. The 9001 accreditation, according to the ISO website, “sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement)”, and “can be used by any organisation, large or small, regardless of its field of activity”.

In terms of the 14001 certification, ISO’s website states that it “sets out the criteria for an environmental management system”, and “does not state requirements for environmental performance, but maps out a framework that a company or organisation can follow to set up an effective environmental management system”; it can be used “by any organisation regardless of its activity or sector”, and “can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved”.

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Expo-Guide targets Middle East show

September 19, 2014

The Recycler received letters sent out to exhibitors falsely requesting details for the Paperworld Middle East event next March.scam letter

The letters are once again being sent by Mexico-based company Expo-Guide to those who have exhibited at Remanexpo events, asking them to validate and update their company details in a bid to scam them out of thousands of pounds.

Signed by Oscar Guerrero, the letter states that “the update of your already existing entry in the exhibitor directory is essential to guarantee problem-free communication to all visitors seeking contact with your company and ensure that only accurate data are published”.

The letter also states that it was “Organised by: Messe Frankfurt”, which is not the case, and Expo-Guide has no affiliation with Messe Frankfurt. The company has been operating for many years and regularly targets thousands of companies worldwide.

The Recycler has reported on the scam for the past few years, in 2010, 2011, 2012, 2013 and earlier this year.

 

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OCP to exhibit at Remanexpo 2015

September 16, 2014

Dirk Hünselar, Sales Manager, OCP at the company's Remanexpo 2014 booth.

Dirk Hünselar, Sales Manager, OCP at the company’s Remanexpo 2014 booth.

Aftermarket ink manufacturer announces its presence at the 2015 event in Frankfurt.

Noting that the event is “Europe’s most important exhibition for the aftermarket industry”, OCP has announced that it will be exhibiting at booth C41 in hall 6.0 at the Messe Frankfurt showgrounds in Frankfurt, where Remanexpo will be taking place in parallel to the Paperworld exhibition on 31 January until 3 February.

The company’s sales team stated: “Because Remanexpo is the key event for our industry, everyone should mark the fair days from 31 January to 3 February 2015 in his calendar. As with every year, we as OCP would like to welcome all already known customers, prospective customers, distributors and friends to our booth C41 in hall 6.0.

“We hope you will also enjoy these days and will have interesting and profitable chats with your friends, customers and partners.”

Other aftermarket companies that have confirmed they will exhibit at the event include DelacampDCI/Jet Tec, Armor, Static Control, Uninet, Katun and Pedro Sch?ller Printservice.

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Nubeprint studies HP’s Instant Ink programme

September 12, 2014

Antonio Sanchez Navarro

Antonio Sanchez Navarro

The MPS software company ponders whether “the future [has] arrived” for MPS.

The company’s article, written by CEO Antonio Sánchez Navarro and titled HP Instant Ink – has the future arrived?, and starts by noting the printing industry awaits “the results of the HP Instant ink programme”, as it is “quite unique compared to what the OEMs have done up until now”, with HP including “what most other players wanted to do but never had the courage”.

With the programme allowing customers to “pay a flat fee with a cap on the number of pages printed per month”, Navarro notes that “the customer can exceed the number of pages printed” by paying an extra payment, and goes on to break the programme into three smaller areas: auto-fulfilment, risk management and attractiveness.

Instant Ink, he argues, is an “attractive offer that solves, in a smart way, the customer’s fear regarding the cost of printing”, as the customer “pays for what he prints [and] his costs are known from day one”, though there are two risks: the “free-bar” issue of a customer “not perceiv[ing] the cost associated” with his print levels, which Instant Ink “neutralises” through printing caps, and “excess of delivery” in terms of cartridges.

This issue is solved by HP making less profit by shipping more ink, as “80 percent of the cost of the programme is the ink”, so it “has to be certain that it only ships cartridges to the customer when they are needed”. This links to automatic order fulfilment, as such a system “can become a huge problem” if successful “due to the amount of small tasks that need to be performed” and paid for, meaning the entire system needs to be automated.

Should human intervention be required therefore, the profit “would be cleared”, and the MPS compliance of the device “influences the capacity to auto-fulfil it”, which Navarro points out is “certainly the reason why HP Instant Ink is limited to two printer models”. This, he adds, is a limitation of the service, and “not the result of a marketing strategy”, as, if HP wants to expand the offering to larger businesses, it will need to “open the offer to all or most of its models”.

Questioning whether Instant Ink is “an MPS killer”, Navarro states it “may perfectly be the first step to something larger”, such as “a long-term contract […] which is exactly what any company dreams of”. He believes that if Instant Ink was available for any device, “the individual sale of cartridges would drop down to a residual level”, and customers would “buy page contracts” to “print as much as you need and pay a flat fee”.

He adds that HP “is not alone” in offering such a service, as Iecisa, an MPS provider in Spain, Portugal and Latin America, has “its own multivendor and multi-model programme”, called GIO, which is available for all segments covering a multitude of devices for just a “flat monthly fee”, though the programme’s unique feature is its incorporation of “existing printers to [a] contract”.

Navarro concludes that “we shall see many more [programmes] coming in” over the next year, and as a result, the printing distribution channel “will change dramatically” over the next five years, and he urges industry companies to “start making” plans for an MPS and auto-fulfilment service, as the “time has come to execute” such plans.

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Print-Rite rewarded for SmarTact cartridge patent

September 11, 2014

The company was given two awards for its patent.SmarTact

Print-Rite won the China Patent Excellent Award at the 15th SIPO-WIPO Patent Awards for Chinese Outstanding Patented Invention and Industrial Design, and also won the Outstanding Prize of Patent from the People’s Government of Guangdong Province.

The SIPO-WIPO award is a joint prize from China’s State Intellectual Property Office (SIPO) and the World Intellectual Property Office (WIPO), with Print-Rite noting that the awards were “recognition” for the SmarTact cartridge. The awards were announced on 28 August, recognising the company’s “commitment [to] innovation”, and recognise Chinese “inventors, designers and right holders who are delivering outstanding contributions to the country’s technical innovation and economic development”.

Print-Rite added that it is the “only enterprise to get [this] nation-level award twice in China”, as in 2005 its 86T inkjet cartridge won the Golden Award at the ninth SIPO-WIPO Patent Awards, with the patent award said to be the “most honourable award in China”. The SmarTact technology uses a switching system to “enabl[e] a contact development cartridge to work in a development printer”, which “widens the applications for different cartridges”.

Print-Rite added that “the industry faces challenges in the future; Print-Rite takes a proactive role in the industry to enhance the competitiveness and maintain the sustainability of the industry in [the] long term”. The company announced earlier this year that it was approaching 2,200 patents granted in China.

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The Recycler appoints Dhruv Mahajan as representative for India

September 9, 2014

The Recycler is pleased to announce that it has appointed Dhruv Mahajan representative for the GCC and SAARC countries.

Dhruv Mahajan

Dhruv Mahajan

The appointment for the GCC (Gulf Cooperation Council) and SAARC (South Asian Association for Regional Cooperation) regions is part of The Recycler’s objective to deliver a global news and information service to the worldwide remanufacturing community. Mahajan will lead The Recycler’s presence in the region, and take the overall responsibility to increase market awareness about The Recycler. He will report to The Recycler’s General Manager, Stefanie Unland.

Commenting on the appointment, Unland said: “The region represents a significant opportunity for The Recycler given the strong influence that remanufacturing has in the region’s office products market, and we are pleased to appoint Dhruv Mahajan as The Recycler’s representative for the region.”

Mahajan had previously represented Discover Imaging Products in the Indian market for two years, and before that represented Uninet in India. He has successfully promoted sales and business development of aftermarket products in India since 2007, and is a highly motivated and qualified professional with experience in all aspects of business strategies including sales, operational, and client relations.

Besides the above, he also has a strong understanding of the imaging and printing business in India, which will help The Recycler to increase its presence in the country. In 2013, the Indian office products market was worth $28 billion (€21 billion), with pure remanufacturing having an overall market share of 11 percent of the office printing segment, indicating a strong opportunity to grow the sector to around 23 percent in-line with other market-leading countries.

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Tonnex enters liquidation

September 1, 2014

20061110171051_Tonnex_LogoThe Australian printing supplies wholesaler has gone into liquidation after a three-year long court battle with a competitor.

ARN Net reported on the placing of Tonnex into liquidation, which took place on 27 August after a three-year battle with a competitor, Dynamic Supplies. This concerned Tonnex supposedly infringing copyrights on Dynamic Supplies products, and The Recycler reported on the start of the case in April 2011, with Tonnex’s appeal failing in November 2012.

Tonnex had been in business for 16 years, with offices in Melbourne, Sydney and Brisbane, and liquidators Ferrier Hodgson are responsible for the company’s liquidation. Tonnex also submitted a notification of resolution to voluntarily wind-up the company on the same day, with the liquidators explicitly noting that the “key factor in the collapse of the company” was the long-running court case.

The case had found that Tonnex had infringed Dynamic Supplies’ copyright, and contravened the Trade Practices Act 1974 (Cth) in a number of respects. The copyright claim related to a CSV file containing model information and pricing on 2,800 Dynamic Supplies products, with the company accusing Tonnex of copying a large quantity of the file for its own database.

Tonnex meanwhile denied copying the database, explaining that it had gathered data from many other sources, but the court ruled that it was “inconceivable” that the “sheer number of instances of precisely the same expression” would have made it into Tonnex’s version by change. The court also found Tonnex had breached sections of the Trade Practices Act via claims it only sold 100 percent genuine products, with the use of several unofficial sources meaning this claim could not be verified.

John Lindholm, Partner at Ferrier Hodgson, commented: “They did have a legal proceeding, which they lost on appeal and that was going to result in a significant cost order and damages against them. That was really what precipitated the directors forming the view that they can’t cover it, which ultimately put them into liquidation.

“There are a few trade players reviewing the assets and we are seeing if they want to make an offer. But the business had reduced trading significantly over the last month and the prospects of it going to a sale are not great. The key is the litigation they were involved with. I think they only have half a dozen remaining staff.

“The Sydney office has been wound down and they just had a few staff left there. We will be seeking to realise the stock over the next few weeks and let the staff go or someone might want to come in and reinvigorate the business.”

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Static Control to attend remanufacturing event in India

August 28, 2014

The largest manufacturer of aftermarket imaging systems and components will attend the Indian Recharger Junction event in September with its official distributor Dubaria Computers.

Dr. Prabhakar Kore Convention Centre in Bangalore

Dr. Prabhakar Kore Convention Centre in Bangalore

The event will take place in Bangalore on 13 September at the Dr. Prabhakar Kore Convention Centre in the Yeshwanthapura area of the city, and both Static Control and Dubaria will co-host a “basic cartridge troubleshooting workshop” throughout the event, with attendees encouraged to “bring any cartridges that present any issues to ask the experts”. Following this will be an “open” question and answer session for those attending.

The company opened what it says was the industry’s “first training centre for remanufacturers” in New Delhi last year, and also announced Mumbai-based Dubaria as its official distributor for India late in 2013.

Iqbal Amzi, Static Control’s Sales Manager for the Indian market, stated: “This event helps us connect with the many remanufacturers in the region. We are continually growing our operations in India and this is a great opportunity to meet face-to-face. We are excited to showcase our latest products, especially the COLORCONTROL Replacement Imaging System, which we will have at the event for demonstration.”

Nikhil Dubaria of Dubaria Computers added: “Our partnership with Static Control gives us a great opportunity to provide the latest technologies to the remanufacturers of India. This event will be a great opportunity to see the high quality of products that we offer thanks to Static Control’s dedication to constant innovation.”

Those interested in attending the event can register at www.indianrecharger.com/registration.html.

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MSE launches French version of website

August 27, 2014

Screen shot 2014-08-27 at 09.05.59 webRemanufacturer announces the launch of a French version of mse.com to benefit more customers.

The company announced that mse.com, which was redesigned in 2012 to offer new features “in an eye-pleasing and easy-to-navigate format”, now has a French version; with the content of the website reflecting MSE’s latest product offerings, including up-to-date information on all of its patented technologies and proprietary processes.

Mark Dawson, Head of Business Development in EMEA, explained the reasons behind the introduction of the French version of the website, stating: “The MSE product range is very special, with multiple unique technologies that make it a very attractive proposition for the reseller community; and our website has been designed very much with that in mind. The ability to communicate in the language of the markets we are addressing is, of course, fundamental and I am delighted that this sales tool is now available in the French language so that our existing customers can take full advantage of its features and benefits.”

Meanwhile, Jerome Thebault, who drives sales in French-speaking markets, added: “We are offering the reseller channel a strong value proposition and one which is demonstrably different – and, we believe, better – than what is available generally in the market place today.

“Our goal is to help drive improved margins for our resellers and to meet the very real needs of the market by providing a truly equivalent OEM product range, but at a price advantage compared with the OEM. We know that this is easier said than done, especially in colour and high speed applications, but our website helps to explain how we have achieved this. I have no doubt that it will help us increase market share and help our Authorised Reseller Partners achieve faster growth.”

The Recycler reported last year on the introduction of a German version of mse.com to address the “fundamental” need to communicate with German customers.

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Worldwide HCP market declines

August 26, 2014

HCP 2Q14Second quarter sees worldwide hardcopy peripherals market decline for the first time in three previous quarters, with 25.5 million units shipped worldwide.

The 2Q2014 results for the worldwide hardcopy peripherals market were reported by IDC to indicate a decline for the first time in the past three quarters, resulting in a year-over-year decline in shipments of 2.3 percent. However, positive year-over-year gains of 0.4 percent and five percent respectively were seen in Asia/Pacific (excluding Japan) (APeJ) and Western Europe, with the growth in APeJ driven by China and the region experiencing its fifth consecutive quarter of year-over-year growth.

The majority of the market (59.7 percent) continued to be made up of inkjet devices, but laser saw the best market growth, with colour laser growing 10.3 percent as two million units were shipped during the quarter. Overall, colour grew its market share to 19 percent as it experienced year-on-year growth of 10.3 percent, while monochrome printers dropped two points of share to 81 percent and decreased by three percent year-over-year.

The single-function printer market declined 7.7 percent year-over-year, while MFP shipments experienced flat growth but saw strong growth in colour laser speed ranges, particularly in one to 10 ppm devices.

The second quarter saw an acceleration in the move to faster speed segments, with the 45 to 69 ppm monochrome laser MFP segment showing the strongest year-over-year growth at 15.7 percent, followed by 31 to 44 ppm devices at 7.8 percent, which was fuelled by HP’s LaserJet Pro 400 series. Meanwhile in the colour market, the 21 to 30 ppm MFP segment saw a 12.9 percent year-over-year growth, followed by a growth of 8.3 percent in the 45 to 69 ppm segment and 4.5 percent growth in the 70 to 90 ppm segment.

IDC noted that there continues to be a battle between A3 and A4 devices in the mid-speed market segments, with A4 MFP devices gaining penetration in the 31 to 69 ppm monochrome segment with a 77.2 percent share of the total monochrome A4/A3 MFP market in the same speed segment and a year-over-year growth of 13.6 percent. This growth was driven by strong results in the A4 31 to 44 ppm and A4 45 to 69 ppm MFP segments, with notable contributions from HP (21.4 percent), Lexmark (16.8 percent), and Kyocera (13.5 percent).

Looking at vendor results, three of the top five vendors – Epson, Samsung and Brother – saw positive year-over-year growth; with Epson’s and Brother’s growth driven by gains in APeJ. Meanwhile, Samsung overtook HP as the laser market leader in Western Europe, with the OEM being “very strong” in the low-end as it markets its products on price. The company also has strong operations in Germany and Italy. IDC added that distributors and dealers “tend to trade HP and Samsung off with each other”, resulting in fluctuating sales.

Commenting on the results, Phuong Hang, Program Director, Worldwide Hardcopy Peripherals Trackers at IDC, said: “While the overall hardcopy market is mature and we often point to emerging markets as the growth areas, it is important to note that there are still areas of growth and opportunity in more mature markets. Vendors should keep in mind that while pursuing growth in new geographies they need to defend their positions in high-value segments of mature regions, such as colour laser multifunction printers (MFP) and the A4 monochrome laser midmarket.”

The Recycler reported in June on the first quarter results of the hardcopy market, which had been the market’s third consecutive quarter of growth with 26.4 million units shipped.

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