Samsung reveals cause of Note 7 fires

January 23, 2017

The OEM revealed that “two separate battery faults” were to blame for the device’s issues.

The Samsung Galaxy Note 7

The Samsung Galaxy Note 7

The decision to suspend production came last October following “repeated problems” and “replacement devices ha[ving] caught fire”, with one igniting on a US plane, forcing an evacuation. An “unnamed source at [a] Samsung supplier” said at the time that the company had decided to “halt the production of the smartphone”, while the company had already recalled 2.5 million Note 7s due to “faulty batteries” that caused the phones to “smoke or catch fire”.

The OEM estimated later that same month that a “negative impact” from ceasing production and sales of the Note 7 could cost it “approximately” W3 trillion ($2.6 billion/€2.4 billion) in operating profit from the fourth quarter of 2016 through to the first quarter of 2017. Now, both the OEM and The Guardian have reported on the OEM’s press conference to announce the cause of the fault, with Samsung stating that the findings came “following several months of in-depth investigations”, and noting that it has take “measures to prevent recurrence”.

DJ Koh, the OEM’s President of the Mobile Communications business, shared the “detailed results” and “expressed his sincere apology and gratitude” for customer and partner “patience and continued support”. The Guardian noted that the OEM blames “two separate battery faults”, with “tens of thousands” of tests finding that “both original and replacement batteries were responsible”.

The “internal and independent” tests “ruled out any problems with the device’s hardware or software”, with the original battery’s casing “too small, causing it to short-circuit and ignite”, while the replacement “had a different manufacturing defect but led to the same result”. The first battery’s internal structure included “layers of positive and negative electrodes”, with some cases seeing the battery “squashed in one corner, forcing the tips of the layer […] to curve over”.

The second batteries meanwhile “came from a different supplier” and saw fires “caused by punctures in a super-thin component that separates the positive and negative electrodes” alongside “faulty insulation”. The OEM stated that based on what it learned, it has “implemented a broad range of internal quality and safety processes to further enhance product safety including additional protocols such as the multi-layer safety measures and 8-Point Battery Safety Check”.

It also formed a ‘Battery Advisory Group ‘of “external advisers, academic and research experts to ensure it maintains a clear and objective perspective on battery safety and innovation”. Koh added that “today, more than ever, we are committed to earning the trust of our customers through innovation that redefines what is possible in safety, and as a gateway to unlimited possibilities and incredible new experiences”.

Samsung added: “We are taking responsibility for our failure to ultimately identify and verify the issues arising out of battery design and manufacturing. We have taken several corrective actions to ensure this never happens again. We look forward to moving ahead with a renewed commitment to safety. The lessons of the past several months are now deeply reflected in our processes and in our culture.”

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Canon’s new refillable inkjets tested

January 23, 2017

Canon's PIXMA G4200 MegaTank

Canon’s PIXMA G4200 MegaTank

Forbes tested and reviewed the new ‘MegaTank’ technology, recently launched in the US market.

The site tested and discussed the PIXMA G4200 wireless AIO, which was launched alongside a host of other MegaTank machines earlier this month and which the OEM said features a “built-in refillable ink tank system” making it “easy for users to monitor ink levels and refill when needed”. The “bottles’ spill-resistant tops” mean the system is “designed to provide seamless and clean usability at home and in the office”.

Forbes’ writer noted that they have “always had good luck with Canon printers”, having been invited to test the G4200 and its “liquid dye-based ink” with yields of 6,000 pages in monochrome and 7,000 pages in colour. The article noted that “that’s generally about a year’s worth of ink, for most people”, and “realistically even more”, with the writer adding that the machine was “pretty lightweight and also has a relatively small footprint”.

With set-up said to be “fairly breezy”, the writer noted that “there’s not much to it” in terms of refilling, as “you install the printheads and fill in the four tanks with liquid ink”, with Canon said to have “pretty much [made] the process spill-proof”, as “you don’t squeeze each ink bottle until its nose is buried into the reservoir”. The process took “maybe four minutes”, with the ink tanks featuring “windows on the front of the machine” for checking levels.

The main issue with the device was the wireless connection, with “bizarre instructions” included in terms of connecting the printer to the computer and networks, which made the writer feel “a little vulnerable in the interim”. Their perspective was that “with the huge supply of ink”, the range means users “shouldn’t have to even lift the hood for quite a while”.

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HP Inc discusses secure MPS

January 20, 2017

hplogonewThe OEM has discussed how its MPS “protects businesses in a hacking world”.

In a sponsored article accompanied by an explainer video (see below) on Business2Community, the OEM stated that “hacking is the imminent threat that affects persons and businesses equally”, with data security breaches causing “much angst for a company’s public relations team”, but noted that its secure MPS is “not just about securing a company’s printer”, as it “focuses on protecting the company’s entire network with the assistance of real-time threat detection, automated monitoring, and built-in software validation that no other competitor offers”.

The OEM has a “greater focus than its competitors on helping customers optimise document workflows and business processes with an industry-specific focus”, and pointed out that businesses shouldn’t “let these real threats affect your business”. It added that printers “are one of the most potentially-viable points of entry in a business’ IT infrastructure that is vulnerable for that business”, with 60 percent of companies having “experienced a data breach involving their printers”.

In turn, 26 percent of “all significant data breaches reported by IT managers” involved printers, so “there is a growing need for businesses to invest in their document security”. On some of the “specific threats”, HP Inc names “unclaimed printed output and potential data leaks” as “potential security breaches”, with this concerning “unauthorised access to printed documents that contain a company’s confidential information as well as personal information for employees and customers”.

These types of breaches “have seen equal media attention with companies having embarrassingly lost customer and employee personal information to hacking”, with HP Inc’s “unique benefits” including “innovative hardware, software solutions, and services that benefit the company’s print environment” through “predictability, protection, and productivity”.

Its strengths meanwhile include “comprehensive security services […] planning workshops” and two products: HP Imaging and Printing Security Centre, and the Security Advisory Services. MPS can allow a business to “enhance their printing environment to increase user and IT productivity”, as well as “cut costs, manage its environment more closely and address security and workflow needs”.

The OEM noted that IT professionals “do not want to spend time or effort on printers or printer security when there are greater concerns”, and added that an IT manager “suffers from overwork as there is a great difficulty in handling every aspect of technology”, while there is also “the pressure to provide up-to-date technology and security measures to meet the needs of internal customers”.

Though new printers “can help provide increased productivity”, HP Inc believes that its security “monitoring and management solutions identify vulnerabilities and establish a single policy to protecting data, strengthening compliance and reducing risk”. Its secure MPS “safeguards against securities for devices, data and documents”, and it notes that some threats include “malicious threats from outside the company; exposure of documents at the device; exposure of documents sent to and from the device; unauthorized use; and exposure of device settings or ports”.

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Canon launches new MFPs in Europe and South Africa

January 19, 2017

The OEM released three new ranges in both Europe and South Africa.

Canon's imageRUNNER ADVANCE 4500

Canon’s imageRUNNER ADVANCE 4500

Graphic Repro reported on the launch of the three new MFP ranges, which include the imageRUNNER ADVANCE C255 and 355 series, the C3500 series, and the 4500 series – the last of these launched in the USA recently, with all three “designed to give the same user experience, both for those using the machine and those managing it”. The machines all feature “intuitive controls and straightforward connectivity” to “become an integral part of today’s more complex office eco-system”.

Additionally, the machines integrate “with a wide range of document workflow solutions, controlling total cost of ownership, and providing class-leading end-to-end security in a small form factor”. The printers all utilise the OEM’s latest imageRUNNER ADVANCE platform, which was included on the previously-launched 6500, C5500 and C7500 ranges, offering a “powerful platform for a connected office”.

The platform is designed to “help customers be more productive in their workplace”, with a “smartphone-like user interface” and the ability to enable “smart control of print costs, remote management and repair and outstanding operational efficiency”. In terms of “mobile enablement”, the OEM’s approach is said to be “to work anywhere, securely with best fit solutions”, with all three MFP launches – part of the “third generation”, offering “common” features.

Mobile connectivity options include “working with extensive capabilities to connect devices […] out of the box”, and the platform embeds itself in Apple AirPrint, Google Cloud Print and Mopria, as well as working alongside Canon’s uniFLOW document services platform. Digitally, the machines can digitise documents through the platform, and the technology “makes it easier to create files, convert them and make them editable” on Google Drive, Evernote and Dropbox among other software.

Finally, on the technical side, the devices are built “around an intuitive servicing infrastructure” that allows engineers and fleet managers to “check the status of devices and access information about any required maintenance remotely via PC or mobile devices”, which aims to improve “response time” and increase the “likelihood of a first-time fix. The three new ranges will be available in Europe and South Africa from March.

Dan Woodstock, Product Marketing Manager for Canon Europe, commented: “With the three new series, Canon is building on the industry leading strength of the imageRUNNER ADVANCE range. In fact, this is now the strongest line-up, to help customers address their total cost of print that we have ever had. As the technology part of any [MPS] roll-out, these devices are designed to fit into busy, modern working environments with minimal impact on space or resources.

“With ever-increasing importance on documents and the content within them to businesses, the new devices play a vital role in making workflows faster and more intuitive. Businesses are increasingly aiming to make their working environment more agile, enabling users to work through whichever devices they choose, while maintaining security and managing cost.

“Canon has designed the latest generation of the imageRUNNER ADVANCE platform with this priority in mind, and the consistent interface and cloud connectivity ensure that the platform will support businesses as they grow for many years to come.”

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OKI launches printers in USA

January 19, 2017

OKI's C532dn

OKI’s C532dn

The OEM’s subsidiary launched two new colour printers aimed at SMBs, and which “support today’s mobile- and cloud-based print workflows”.

eWeek reported on the launch of the C532dn and MC573dn, with both aimed at the SMB market “with growing mobile and cloud print needs”, and which are both said by the OEM to “follow the company’s focus on delivering printers that stand up [to the] needs of today’s small businesses”. The C532dn desktop colour printer and MC573dn colour MFP utilise OKI’s LED printhead technology, with the “solid-state units” containing “no moving parts […] reducing wear on the printer”.

Both printers reach a speed of 31ppm in both colour and monochrome, and have “optional trays” to expand paper capacity to 1,410 sheets, while an optional “user-installable” wireless module can add wireless connectivity”. The MC573dn has a seven-inch touchscreen for “quick access apps and settings”, while both machines feature IPSec encryption for security, alongside a Private Print feature to “release a print job after a user enters a PIN on the physical printer”.

The printers are both cloud and mobile-ready, with “optional connectors” allowing for linking to a “variety of cloud-based productivity and document storage platforms”, such as Microsoft Office 365, Google Drive and DropBox, and Apple AirPrint or Google Cloud Print, while users can also “elect to print” with OKI’s mobile print app on either Android or iOS.

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Ricoh USA launches two colour MFPs

January 19, 2017

Ricoh's MP C306

Ricoh’s MP C306

The MP C307 and C407 are said to “boast productivity and smooth mobile device connectivity”.

In a press release, Ricoh USA revealed the “robust” A4 colour MFPs, which are aimed at helping businesses “boost productivity and produce professional-quality colour output in-house”. Both machines use the OEM’s Workstyle Innovation Technology to “empower users to do more […] with fewer steps”, and the “information hubs” also “simplify daily tasks” due to higher speeds.

Both machines utilise optical character recognition (OCR) for archiving and “digitising large batches” of documents, and each features the OEM’s 10.1-inch Smart Operation Panel with “familiar, easy-to-use shortcuts” akin to smartphones and tablets. The C307 features a print speed of 31ppm and the C407 a speed of 36ppm in colour and 42ppm in monochrome, as well as resolutions of up to 1,200 x 1,200dpi, a maximum volume of 5,000 pages per month and scan speeds of up to 80ipm.

Both printers are also able to produce “presentations, proposals and postcards”, have dual-sided scanning and a “legal-size platen” to scan stapled documents of up to 8.5 inches by 14 inches “with minimal interruption to [users’] routine[s]”. They can also synchronise with the Ricoh Smart Device Connector app for mobile printing and sharing with other devices and cloud services, while compatibility with other technology includes Apple AirPrint, Mopria and near-field communication (NFC).

Both the C307 and C407 have “fast first page out times” for “less time waiting”, and “proven controller technology” powered by a 1.46GHz processor and 2GB RAM, while a 320GB document server allows users to “store files from multiple sources for simple, on-demand access”, said to be “especially helpful for frequently reprinted jobs”.

John Brophy, Vice President of Product Marketing at Ricoh USA, commented: “In today’s world of work, businesses are looking for technologies that help their workers do their jobs more simply and efficiently. The Ricoh MP C307 and Ricoh MP C407 are true information hubs that address this demand by increasing how quickly jobs are printed, reducing time spent reloading paper and much more. Ultimately, they help employees – including remote, mobile and hoteling workers – get more done, even when tackling the most complex jobs.”

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Embatex and Turbon launch products for Paperworld 2017

January 18, 2017

The two remanufacturers will “present at the show” a “lot of new products”, including toner cartridges, fuser assemblies and more.

Kyocera's ECOSYS MS3040dn

Kyocera’s ECOSYS MS3040dn

The first two releases were universal monochrome Dell toner cartridges respectively for the 5230 and 5535 machines, and the S2810 and 2815, with respective yields of 36,000 pages and 6,000 pages. For HP Inc, there were also two releases, with one a 220V fuser assembly for the LaserJet M601, 602 and 603, and a replacement monochrome toner cartridge for the CF226X original, used in the LaserJet Pro M402 – under the Marathon brand – with a yield of 9,000 pages.

The first of a number of launches for Kyocera was a remanufactured monochrome toner cartridge for the ECOSYS M3040 and 3540idn printers, with a yield of 9,000 pages, while CMYK toner cartridges for the ECOSYS M6035cidn and P6035cdn under the Marathon brand were also released, with yields of 18,000 pages in black and 15,000 pages in colours.

The third Kyocera launch included CMYK toner cartridges for use in the FS-C8600 and 8650 machines, with yields of 30,000 pages in black and 20,000 pages in colour, while the fourth launch was a monochrome cartridge replacing the original used in the KM 2560, with a yield of 20,000 pages. Finally, another monochrome toner cartridge was launched for use in the TASKalfa 180 and 221 machines, with a yield of 15,000 pages.

The first of three Lexmark releases was a drum unit with a yield of 20,000 pages for use in the C520, C522 and C534 machines, while the second was a multipack of four drum units for the C520 and 534 devices, each with a yield of 20,000 pages. The third and final Lexmark launch meanwhile was CMYK remanufactured toner cartridges for use in the CX310 machines, under the Marathon brand, with yields of 2,500 pages in black and 2,000 pages in colours.

One release for Konica Minolta saw CMYK remanufacturer toner cartridges launched for use in the bizhub C654 and 754 machines, with yields of 47,200 pages in black and 31,500 pages in colours, while one release for OKI in turn saw CMYK drum units launched for use in the C711 machine, with yields of 20,000 pages for each. A single release for Ricoh meanwhile was a Marathon-brand remanufactured monochrome toner cartridge for use in the Aficio SP 4510 with a yield of 12,000 pages.

For Samsung, there were seven releases, with the first a waste toner container for the CLX 9201 machine with a yield of 50,000 pages, and the second CMYK toner cartridges for the same printer, with yields of 20,000 pages in black and 15,000 pages in colours. The third release meanwhile was CMYK replacements for the CLX-8385ND machine, with yields of 20,000 pages in black and 15,000 pages in colours.

The fourth launch was CMYK cartridges for the MultiXpress X4220RX and 4250LX machines, with yields of 23,000 pages in black and 20,000 pages in colours, while the fifth and sixth launches were monochrome toner cartridges for the ProXpress M4520 and 4583 machines, with the first a standard release with a yield of 20,000 pages and the second a Marathon-brand cartridge with a yield of 40,000 pages.

Finally, a monochrome cartridge was launched for the Xpress M4580FX, with a yield of 40,000 pages. The sole Toshiba release was a monochrome toner cartridge for the e-STUDIO 430s and 530s with a yield of 30,000 pages, while there were six releases for Xerox, beginning with two Marathon-brand monochrome cartridges of varying yields for the Phaser 3610 machine. The first was a high-capacity cartridge with a yield of 25,300 pages, and the second featured a yield of 14,100 pages.

The second was CMYK toner cartridges for use in the Phaser 6020 and 6022 machines, with yields of 2,000 pages in black and 1,000 pages in colours, while the third and fourth were two separate launches of CMYK cartidges for the Phaser 6140 machines, with both featuring yields of 2,6000 pages in black and 2,000 pages in colours.

The fifth launch was a Marathon-brand monochrome toner cartridge for use in the WorkCentre 3550 with a yield of 11,000 pages, while the final launch was another monochrome toner cartridge for use in the WorkCentre 4150, with a yield of 20,000 pages.

For more information, visit www.emstar-net.com.

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Canon USA launches new MFP series

January 18, 2017

Canon's imageRUNNER ADVANCE 4500

Canon’s imageRUNNER ADVANCE 4500

The OEM’s subsidiary has released the imageRUNNER ADVANCE 4500 series to offer “increased flexibility and customisation” for businesses.

The OEM reported the launch of the machines by noting that it is “fulfilling our promise to customer and channel partners to deliver office solutions for today’s evolving businesses”, with the “third generation” of imageRUNNER ADVANCE MFPs offering “an information management platform for integrated and holistic business process solutions”.

The devices include “powerful scanning capabilities with advanced personalisation and additional security features”, and include the 4551i, 4545i, 4535i and 4525i. The MFPs are also said to offer “excellent document workflow systems” for SMBs and departments “that require efficient, cost-effective, monochrome printing”. Each offers single-pass duplexing scanning, support for third-party cloud services through the ADVANCE Cloud Portal, and a Universal Login Manager for security.

This feature is a “serverless authentication solution” allowing users to “provide customisation without compromising control”, allowing each separate user to have their own “preferred functions and settings”. Finishing options offered include hole-punching, staple-free stapling, staple “on demand” and booklet-making, while each machine can also be connected to Canon’s uniFLOW and uniFLOW online solutions for “cloud-based print management”.

In terms of security, the MFPs include a hard disk drive encryption function, while again in terms of MPS and MDS they can each be supported by Canon’s imageWARE enterprise management console and Managed Document Services. Finally, on sustainability, the machines each feature ENERGY STAR certification, and are rated EPEAT Gold. All are available at suggested prices of $15,000 (€14,020) for the 4551i; $13,500 (€12,618) for the 4545i; $10,000 (€9,347) for the 4535; and $8,000 (€7,477) for the 4525i.

George Mikolay, Senior Product Editor for A3 Copiers/MFPs at Keypoint Intelligence, commented: “Canon has a strong reputation in the A3 market for offering reliable, easily adaptable systems that enhance existing workflows. With this latest product line upgrade, Canon has demonstrated its commitment to this market segment by bringing its latest innovations in this area to these A3 MFPs, most notably seen in their fast scanning capability, customisation ability and easy connection to their uniFLOW Online solution.”

Toyotsugu Kuwamura, Executive Vice President and General Manager of the Business Imaging Solutions Group at Canon USA, added “The workforce of the future is now the workforce of today, with millennial habits and preferences altering the way companies do business. In order to succeed, businesses are integrating office technology that meets expectations for increased flexibility and customisation.

“With this series of imageRUNNER ADVANCE models, we are delivering an efficient, adaptable and cost-effective print capability designed to enable businesses to expand their productivity.”

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PrinterLogic launches cloud MPS solution

January 18, 2017

The PrinterCloud enterprise printer and driver solution “eliminates print servers” and is the “first cloud-based” solution of its kind.printerlogic

In a press release, PrinterLogic stated that PrinterCloud “delivers the efficiency of print management without additional infrastructure, implementation and hassle”, with the SMB-focused solution building on the company’s “server-less enterprise print management solution[s]” that enable businesses to “eliminate print servers”.

The new platform provides “powerful print management, printer driver deployment, centrally-managed direct IP printing, self-service printer installation and pull printing” for “enterprise-class print management […] without any undue overhead”. PrinterLogic states that “previously, powerful print management was only accessible to big organisations with large budgets and IT staff”, but that PrinterCloud brings this “power” to SMBs “without the complexity and hassle”.

The functionality offered includes “printer driver deployment and management” as well as “print queue management” and “print job auditing and reporting”, and the software was “designed from the ground up” with SMBs “in mind”, as “it doesn’t matter if you don’t have expensive print servers or an IT staff who focuses on ensuring the reliability of your print environment”.

PrintCloud “provides easy management with a simple interface” and “greater visibility with SNMP monitoring”, and also “eliminates scripting and GPOs”, enabling “self-service printer installation with floorplan maps”, alongside being “easily implemented in minutes, not weeks”. As a cloud-based solution, it “replaces all other enterprise print management solutions without the overhead”, so businesses can “finally eliminate your print servers”.

In turn, “implementation is a breeze, so you can get up and running in no time”, with users able to “enjoy reliable, worry-free printing” and the “elimination of server-related outages, increased print management functionality, and a reduction in help desk calls”. The software is available now online, and starts at $1,200 (€1,121) a year for a 10-printer pack “with an annual subscription licence”, while licences can be bought “instantly” by credit card, or customers can take up a 30-day trial.

Ryan Wedig, President and CEO at PrinterLogic, commented: “Printer and print server deployments are just as big of a problem for small businesses as they are for our enterprise customers. The challenge we faced trying to serve the SMB market is that many of those customers are moving aggressively to cloud-based SaaS solutions to avoid infrastructure sprawl and to minimise operational costs.

“The introduction of PrinterCloud as a SaaS platform is a big day for PrinterLogic. We are now able to better serve the entire market and we’re already seeing the demand from the commercial and enterprise space come on strong as they look to move away from on-premises server-based solutions.”

Devin Anderson, Vice President of Product at PrinterLogic, added: “SMB IT pros already have to wear too many hats as it is, and they don’t have the time or resources to set up and manage additional infrastructure to ensure their print environment is reliable. By designing PrinterCloud from the ground up to meet the needs of SMBs, we immediately tackled the issue of complexity that plagues most print management products.

“As a result, you get all the enterprise-grade benefits and reliability, but with ultimate simplicity and without the cost and overhead of servers and additional infrastructure. And with PrinterCloud, you’ll be up and running in minutes, not days or weeks.”

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Konica Minolta launches bizhub MarketPlace

January 17, 2017

The OEM’s software platform will allow bizhub MFPs to “be enhanced” by additional functionality.bizhubmarketplace

The OEM announced that both its US and European subsidiaries are launching the “new and enhanced version” of the platform, to “accommodate the global market” and the US Europe with a “variety of applications and helpful features”. The new platform aims to accelerate “customers’ business by expanding MFP functionality”, and allows the MFPs to “be enhanced by easily adding functions that are required to meet challenges of everyday businesses”.

The platform, available now throughout the US and Europe, “assists customers in maximising their productivity” through “more flexibility in adapting devices to everyday routines”, and “allows the functionality of Konica Minolta’s multifunctional products to be easily enhanced by adding apps to the devices without the need to buy expensive software”. It is also said to feature “quick access and easy set-up”, and the ability to connect to OneDrive, Google Drive, SharePoint and other platforms.

Konica Minolta noted that these connections provide “quick access to documents with the benefits of secure processes and state-of-the-art technology”, while “in order to keep maintenance costs low and productivity high, the initial set-up as well as updates and additional apps are deployed remotely”. With devices centrally managed, all apps are “kept up-to-date automatically with no extra charges”.

An additional feature allows users to “get a personalised MFP user interface with an individual design and features” that fit “within specific workflows and corporate design guidelines”. Such services include “consultancy, design and guidance” through features and workflows “that can be made available on the display”, and are “deployed remotely, which benefits major enterprises with many staff”.

The MarketPlace is also said by the OEM to be “perfectly suited for every customer’s needs”, and “offers benefits for businesses of all sizes”, with “one of the biggest advantages” that the MFP “adapts to the customer’s working behaviour, and not the other way around”. The “large variety” of available apps meanwhile makes it “simple to streamline the workflow, while saving time and costs, which essentially means more time for the core business”.

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